How do your users experience your product? Our UX experts review your product and provide you with actionable insights you can work on right away.
A UX audit is a fast and affordable way to improve your product. It’s the best way to find out which hurdles users face when using your product. A user experience audit is used to identify what works, what doesn’t, and what is missing, so that designers and developers can focus on making the necessary improvements.
Every digital product needs a thorough analysis before jumping into the design process. This analysis gives insight into the product and provides you with a series of actionable recommendations arising from the findings.
Higher customer satisfaction
Make your users happy. A satisfied user interacts more with your product. He/She is more likely to upgrade their subscription and to recommend the product to peers.
Elimination of usability issues
Find out what when and where blocks users from reaching their goals and bothers ultimate user experience.
Higher user retention
For SaaS, user retention is an absolute business priority, as most customers become more valuable over time.
Direction for further product development
Define which direction to take in further product development and how to fix the problems missed during the initial stage of the development.
We analyze your product and prepare a full report including all details necessary for better visualization and engagement. We deliver actionable recommendations based on empirical evidence. We explain which impact certain design elements or formatting styles can have on building a connection with the user. Thus, we help you create more human designs for users never to leave you. Our UX Audit document provides you with:
We provide you with the complete list of the hurdles your users face.
We highlight the issues that require the most attention.
We create a report to show you how to improve the performance of your product, how to retain users, and how to turn your visitors into lifetime users.
We provide you with a step-by-step plan on how to make users love your product (more) and stay with you forever.
During a UX audit, our auditor will use a variety of methods, tools, and metrics to analyze where a product is going wrong (or right). Besides looking at UX best practices we also review business and user objectives. We try to gather as much information as possible to understand your product and business. Sales data, traffic/engagement, customer care data, conversion metrics.
We arrange a meeting with you to understand your business goals, your product, and your target audience.
We look at interfaces and user flow to define how users actually navigate through and interact with every part of your software.
We review the app against best practice and industry standards around responsiveness, usability, navigation, clarity in design, branding, and more.
We analyse existing metrics/ funnel for the way people use the application. Looking at the bottlenecks and how we can solve them.
User interviews (optional)
Through user interviews, we gain a more in-depth understanding of people needs, behaviours, goal and usage of the product.
Not sure how our UX designers can bring value to your business? Check out some of the most common questions asked by our clients.
No, it’s not. We recommend startup companies to conduct an audit before the product goes into the development cycle. It will help minimize financial risks. Our UX Audit is meant to help founders, product owners, designers, and developers see their product through a fresh set of eyes. We review it from the users perspective and in accordance with the best design practices we provide professional advice and an action plan.
Our UX Audit usually takes 2 – 4 weeks. It depends on the complexity and number of platforms (e.g. desktop, mobile, tablet) to be reviewed.
Audits are an inexpensive solution to a costly problem, and businesses should treat such reviews as a mandatory step in a product’s lifecycle. One of the most widespread reasons to invest in UX is ROI. Many reports show staggering returns on usability expenses. Nobody wants a poorly designed product. The cost of bad design can be astonishing. You end up losing users and invest more time and money in designs and redesigns. It’s also worth mentioning that a poorly designed site or app will have low sales, CTRs, and so forth.
Digital products come in all shapes and sizes. We are not familiar with yours yet, so we can’t say. Depending on your goals and priorities and dedicated time and budget, we can review them all, or focus on pages in the most important user flows.
In our audit, there is no actual design work happening. We review and analyse your product, and provide recommendations on how to improve the product and to avoid unnecessary expenses. We outline the following action steps and provide you with a roadmap for improvements that will allow your product to reach its full potential. If you want we can pick up hands-on UI/UX work after the audit where we implement the recommendations in practice.
Of course, the more time you have to invest in introducing your product to us, the better our audit will be. To conduct the audit, we need a few key things: information about your business and a tour through your web app; metrics or feedback you have gathered from users; design and development plans (current and future); any other resources you can assign to help us complete the UX audit. We also need you to provide us with login credentials for a trial/staging account and stay in touch with us during the audit process. Before we start, we should plan audit goals (conversion, ROI, etc.) and a time limit.
With UX Audit results, you’re ready to add more value to your visitors, build a deeper connection, and perform a more human approach.